Customer Feedback

Check out our reviews on our Etsy Store:

https://www.etsy.com/shop/ReNewalHomeDecor?ref=seller-platform-mcnav#reviews
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Here's what some of our customers had to say about their experience with ReNewal Home Decor:

 

Catherine - The proud owner of "Catherine's custom loveseat"

I had a loveseat custom-made by ReNewal Home Decor since I loved their work but none of the available pieces matched my needs. Heather was awesome to work with! The first color swatches weren't exactly to my liking and she came back with fabrics that were absolutely spot on. The piece was delivered on time and on budget and is fantastic quality! I couldn't be happier. We also got a dog cover for the bottom seat cushions which will give the loveseat a longer life and it still looks great even with it on. In fact, it gives it two different (and equally attractive) looks! I can't recommend Heather and ReNewal Home Decor highly enough. Excellent craftmanship, excellent customer service, and affordable, too!

 

Lorrie - The Proud owner of "Lorrie's Custom Dining Chairs & barstools"

Where do I start there are so many GREAT things to say about ReNewal Home Decor I will start with 1st "Customer Service"... I felt like Heather's only customer (which I know is not the case) but the service she provided was nothing short of EXCEPTIONAL!!! 2nd is "Attention To Detail", every part of the pieces I received were specified in my ordering process and 3rd is "Delivery" this company is family owned and operated the delivery was White Glove when the pieces arrived he ensured I was completely satisfied in the purchases and put the items in place where I wanted them.

All I can say is thank you for being one of the best vendors on Etsy, you are the businesses that make the foundation of these types of services not GOOD but GREAT!!!

I purchased a total of 4 chairs and each are beautiful and unique in their own right.
Lorrie

 

Beth H - The Proud owner of "Elizabeth's Mid Century Club"

Amazingly wonderful original work of art! Her upholstery is perfect and the chair we ordered arrived right on time. . I traded back multiple emails working out the details of the different fabric choices. She was patient and helped guide me through the process of picking just the right fabrics for our chair. Once I got my chair, I wanted to match an ottoman to it. She quickly responded to me and organized for me to send her my ottoman so she could recover it to match my chair. Great customer service and great work! Would definitely order from her again! -Beth

 

Cathy S. - The Proud owner of "Cathy's Custom Vintage French Wingback"

Heather was incredibly responsive, emailed me back immediately to initiate my order despite the fact that it was Thanksgiving Day. The experience just got better and better. Easy to communicate with on design decisions. Great updates during shipping process and an amazingly beautiful and high quality end product. I love my chair. I highly recommend ReNewal Home Decor and I look forward to working together on future projects. Nothing but rave reviews for Heather and Her team.

 

Erica R - The proud owner of "Autumn French ikat Wingback"

"I was looking for a special touch in our master bedroom to add some personality to our room and to create a space to relax and enjoy my quiet reading time, specifically, the perfect wingback and ottoman combo. This chair combines excellent fabrics (soft texture, rich colors, beautiful quality) in a truly original way - her products look and feel very personal; this is no factory-line chair. Heather was very prompt in responding to my questions and in providing exactly the detailed info I needed to buy a chair which I couldn't try out in person as she is several states away from me. It arrived very quickly, very well packaged and was everything it said it was in the images online - I love this chair and I'm grateful the buying experience was so smooth and timely."

 

Christine F - The proud owner of "Christine's Ikat Wingbacks, Christine's swivel rocker and The Leather & Linen Ottoman"

"Heather, my chairs are outstanding!!! Thank you for taking the time to get to know my style, color palette, design preferences so my 3 chairs and the ottoman would be absolutely perfect for my new home. It amazes me that you hit the bullseye with my project without ever having met me or seen my home. You are an intuitive designer and a talented artist. I look forward to future projects with you!"

 

Christine N - The proud owner of "Eric's Wingbacks & Christine's loveseat"-

ReNewal Home Decor has been a wonderful tool in our home decorating needs! Heather runs her business with professionalism and offers quality and customer satisfaction. She has offered her services in interior decorating as well as custom furniture. We have several pieces from ReNewal Home Decor and are very satisfied.

 

ISAAC & ANNA VOGEL -  The proud owner's of "Isaac's Custom Chairs" -

"When we saw Heather's pieces on Etsy, we could hardly blink before wanting to buy it! Obviously, we weren't alone because the piece, along with several others we liked, had already sold. After the initial disappointment, optimism abounded when we realized that a big part of what Renewal Home Décor offers is the opportunity to work with Heather to design our own chair(s), perfectly suited to our specific tastes.

 
After reviewing fabric and color options, many of which were expertly suggested by Heather based on conversations with us, we knew we had designed the chairs that would mesh perfectly with our 19th century farmhouse. We eagerly awaited their arrival, which fittingly coincided with Christmas! It was as though we were kids on Christmas Eve again. 
 
In the midst of our excitement, we overlooked (even though Heather meticulously communicated every pertinent detail) the fact that the chairs that were made were simply going to be too small for the space we intended them for. We LOVED the chairs,  but naturally were kicking ourselves! I sheepishly called Heather, admitted my blunder (OK, I blamed it on my wife), but asked about what options we might have in the way of getting new chairs made/exchanging our chairs, etc…
 
This is where customer satisfaction turned into all-out admiration! Not only did she graciously take my call on New Year's Eve, she couldn't have been more proactive in coming up with solutions that worked for everybody! I knew at that moment that for Heather, the thrill of designing an exquisite, one of a kind chair was eclipsed only by her passion to ensure that her creations gave her customers even greater joy. 
 
As it turns out, the chairs, coupled with Heather's unparalleled graciousness, and our overall experience with Renewal Home Decor, were simply too compelling to  even consider parting with them. As we rang in the New Year, my wife and I pensively and joyfully rearranged furniture until we found the space that they were seemingly destined for all along! In our frenzy, we even managed to avoid waking up our two sleeping toddlers. I'm now convinced that somehow, two time zones away, Heather had something to do with this minor miracle as well.
 
In the end, what struck me most about our experience with Renewal Home Décor is that although a chair is essentially little more than a place to sit, for Heather, it was treated as a sacred invitation; an opportunity to throw an ingredient or two into the recipe that simmers over the years and ultimately becomes our home.  And homes, like recipes I suppose, are most valuable when shared.
 
So over the years as we joyfully welcome open the doors of our home, I suspect we will be asked on numerous occasions, "where did you get your chairs?" And each time we will  fondly recall how we rang in 2014 and we will count Renewal Home Décor as a most distinguished guest.  And that's when a chair becomes much more than a place to sit. "
 
Bess Siegfried Yount- New Owner of a Custom Clean Coffee Chair
"My husband and I registered on Etsy for our wedding. We included a chair from ReNewal on our registry and were lucky enough to have someone purchase it. We worked with Heather to customize our own version. It was easy and so much fun to work with Heather. The chair was just delivered today by her sweet Dad and it's PERFECT. Thank you Heather & ReNewal!"
 


Jill B - New owner of a Custom Mad About Paisley Chair
"Love, love, love our new chair! Enjoyed talking and meeting your father.  I will be placing another order with you in the future. Thanks so much. Jill"




 Sarah O. - The owner of two custom chairs

 "Heather does a wonderful job! Her work is next to perfection! People come in my house and compliment on them being so beautiful, unique and breathtaking! I want more! I have two chairs so far (different styles) and I would love another piece of her collection but I am gonna need to make more room! :) thank you again!!"

 

Lexie W, Redlands, CA - New owner of Lexie's Custom Wingbacks

"Heather I can't thank you enough!!!! The chairs are absolutely beautiful."

 

Torreya B, TX - New owner of Torreya's Custom Dining Chairs



"I LOVE THEM!!! Will text you a pic!!!  Thanks Heather!  You are one talented lil lady" -

 

Holly F., Philadelphia, PA. - New owner of the Red Pamploma Chair 

"We loved our chair. It is stunning and is well crafted. The quality is outstanding. We are thrilled. Thanks Heather."

 

Jonathan - New Owner of the "Jonathan's Custom Clean Coffee Chair" 

"The chair arrived yesterday. It came out great!! Love it. Thanks again-its beautiful"
 



Christina J., IN - New Owner of the "Christin's Custom Clean Coffee Chair" 

"I love the chair!! It's absolutely amazing.  Thank You! I posted a picture on my FB account, and I am getting lots of compliments on it already..."

 

Nancy M., Bentonville, AR - New owner of "Nancy's Custom King Chair" 

" We love the chair.  We absolutely could not be happier.  Thank you so much!  I'll be back soon for another chair."

 

Elizabeth, CA. New owner of "Elizabeth's Clean Coffee Chair" 

"I got the chair today!  It's perfect :). Thank you!  I will definitely be recommending your work to friends!"

 

 Jim G., Redmond, WA

 "Thanks again for all the great work you did. It was fun working with you and hope we can do it again someday!!" 

 

 Sandy S. - Gresham, OR

"Unbelievable...send this to the Nate Berkus show...seriously, you need to be on that show!!!"   

 

Karin W. - San Francisco, CA - New owner of the "Perfection Chair"

"It's completely fun and well done! Comfy too! We'll treasure it! Thank You!"

 

Heather D. - Hattiesburg, MS - New owner of the "Clean Coffee Chair" - "Beautiful chair!" -

 

Jill G. - Avon, CT - New owner of two custom wing back chairs

"The chairs look GREAT"

 

 

Let Us Know What You Think!

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Contact Us

ReNewal Home Decor

Nationwide shipping

Phone: 253- 732-3244

Email: renewalhomedecor@gmail.com

Custom chairs available to fit your decor and needs.  Let me know what you are looking for!



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